Menu & Search
Speak to our friendly team
Contact Us Now

We strive to provide the best possible service to you and always welcome feedback. However, if you ever become unhappy or concerned about our service, please let us know, so we can quickly resolve any issues.

How to make a complaint?

The best person to talk to about any issues is your file handler. They should be able to resolve any concerns quite promptly. However, you may want to make a formal complaint.

Our complaints process

Formal complaints should usually made in writing and emailed to the Complaints Partner at

We keep a record of all complaints to make sure our processes and staff provide the best service we can. We monitor this data to look for improvements as we would hate to disappoint another client in a similar way. Please don’t worry, if you make a complaint, we will continue to work hard on your case to get you the best outcome possible.

Our Complaints Partner will review your file and investigate your complaint. We have eight weeks to consider and resolve your complaint. We will write to you to let you know the outcome of that investigation with any corrective action or next steps.

If you are not satisfied with our response, you can ask for another senior partner of the firm to look at it again.

All our complaints are recorded and reported to our Head of Operations, Complaints Partner, Chief Executive Officer and our Head of Legal Practice.

What to do if we cannot resolve your complaint

The Legal Ombudsman is an independent body who can help if we cannot resolve your complaint. They will normally only investigate a complaint once we have given our final response.

The Legal Ombudsman will then investigate your complaint independently. They will only deal with complaints made to them:

  • Within six months of receiving our final response


  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

For more information about the Legal Ombudsman:


Call: 0300 555 0333 between 9.00 to 17.00.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

We are regulated by the Solicitors Regulation Authority (SRA). They monitor us to ensure that we always act honestly and transparently and do not discriminate against you because of your age, disability or other characteristic. They can therefore help if you become concerned about our behaviour.

Visit the Solicitors Regulation Authority’s website to see how you can raise your concerns with them.


Start Your Claim Today1904556600
Tell us about your case

Just send us a little bit about yourself and your claim and we will respond within 24 hours.

    Get In Touch
    Latest News

    HSIB Recommend NHS reclassify Never Events

    A recent report published by the Healthcare Safety Investigation Branch (HSIB) says that NHS England should reclassify seven out of their 15 never events. […]

    Read More

    NHS Dentistry Hit by COVID Crisis

    The government is being urged to act by a health watchdog, who continue to hear negative experiences from patients, months after they published a […]

    Read More

    A Day in the Life of a Paralegal at Pryers

    Pryers is all about the people, we have an experienced team working together to deliver excellent service to our clients. We caught up with […]

    Read More

    Take a look back through our complete news archive

    Follow us on Twitter

    Thousands of urgent operations building up across London as Covid pressures continue

    Load More...