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Emma had an operation in 2004 to remove a cyst from the right side of her neck. The initial surgery went well, and Emma was able to fully recover. Unfortunately, by 2008 doctors believed the cyst had reoccurred, and Emma was admitted for further surgery in March of that year.

Following the procedure in 2008, Emma’s left arm was very weak, and she struggled to use it fully. She was told this was normal. However, the symptoms continued, and Emma was referred for physiotherapy in 2014, and provided with appropriate strengthening exercises.

After working with Emma’s injury for nearly 2 years, her physiotherapist became suspicious that Emma may have suffered from nerve damage following her surgery in 2008, and she was referred for Nerve Conduction Studies.

In March 2015, Nerve Conduction Studies confirmed that the accessory nerve was damaged. This was, again, thought to be related to the surgery that Emma had undergone in 2008.

As a result, Emma underwent further surgery on her right shoulder in 2018 and had physiotherapy to strengthen the left arm.

Unfortunately, Emma has been left with limited shoulder abduction and scarring from the operation.  This has left Emma with limitations in her working life as a nurse, and she will continue to have limitations particularly when it comes to heavy and repetitive manual tasks.  Emma’s social life has also been affected. For example, Emma is no longer able to pursue her hobby of rock climbing.

Pryers worked with medical and rehabilitation experts to ensure that the NHS recognised the mistake that was made during her operation and the impact it had on Emma’s life. Pryers negotiated on her behalf to ensure she got the compensation she deserved.  The claim settled for £40,000.00.

Settlement £40,000
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