Menu & Search

An ambulance trust is to stay in special measures after the Care Quality Commission said it was too early to judge if improvements were embedded or sustainable.

South East Coast Ambulance Service Foundation Trust has been rated “requires improvement” after an inspection this summer. It had been rated “inadequate” at inspections in 2016 and 2017.

However, despite many improvements, inspectors raised concerns about the increased risks to people who had fallen and had to wait for an ambulance. Staff did not always report these waits through the trust’s incident reporting system – something SECAmb addressed immediately when inspectors raised the issue.

A CQC spokesman said inspectors found although staff were well-motivated, there were staff shortages which had an impact on both worker and patient safety.

He said: “On emergency calls, the trust was above the national average for category 1 and 2 response times, for people with life-threatening injuries.

“However, some patients classified as category 3 or 4 were at an increased risk as a result of experiencing long delays

Inspectors were also concerned about whether the trust was monitoring patients who had lengthy waits for an ambulance. Out of 73 elderly patients, the CQC looked at, only nine had received the required number of welfare calls to check on their condition.

The report highlighted that, when the trust is under pressure, ambulances may not be sent to some lower priority cases, but staff struggled to review these calls and clinicians felt there was only limited information on the trust’s computer system on the patient’s severity. The trust is now planning to recruit additional staff to ensure that welfare calls are made.

The report also highlighted inadequate staffing in the emergency operations centre and problems answering calls promptly. The Health Service Journal reported earlier this year 999 calls were being left unanswered for up to 10 minutes, which is believed to have led to the death of two patients.

CQC chief inspector of hospitals, Ted Baker, said there were “signs of change” in SECAmb. The organisational culture had improved and many staff felt the situation with bullying and harassment had got better, according to the report.

“It is clear that this board understand the importance of a culture that supports and values staff. Although there has been progress in addressing the immediate issues, we felt that it is still too early to judge their effectiveness and for that reason, I believe the trust should remain in special measures for now,” he said.

Secamb said it was “aware there remains work to be done”.

Pryers Solicitors wants to make sure that you have received the care you deserve.  If you, or someone you know, has concerns about how your ambulance care has been handled, speak to one of our friendly advisors on 01904 556600, or get in touch today.

Start Your Claim Today Call 01904 556600
Tell us about your case

Just send us a little bit about yourself and your claim and we will respond within 24 hours.


Get In Touch
Latest News

Health Secretary Details ‘Prevention’ Plan to Tackle NHS Issues

People must take more responsibility for managing their own health, the health minister has said, as he launched the latest NHS long-term strategy. The […]

Read More

South East Coast Ambulance Service in ‘Special Measures’

An ambulance trust is to stay in special measures after the Care Quality Commission said it was too early to judge if improvements were […]

Read More

NHS In Desperate Need of More Child Psychiatrists

The number of NHS psychiatrists treating children and young people is falling, despite a large rise in demand among under-18s needing urgent mental health […]

Read More

Take a look back through our complete news archive

Follow us on Twitter

Did you know here at Pryers, we have expert solicitors who specialise in dental negligence claims? In this case, we helped our client win compensation after her dentist removed her teeth instead of exposing them

https://t.co/MvZSuWpFIH

The Health Secretary has launched a new plan to tackle NHS issues by focusing on prevention, but critics worry a lack of funding will leave this plan falling short #NHSNews

https://t.co/Aa5P0bTqZI

Load More...