Menu & Search

A report by Parliamentary and Health Service Ombudsman, Julie Mellor, found that 56% of those aged over 65 who had a problem with their care did not complain.

There were various reasons stated as to why they didn’t complain, including worries about how it might impact future treatment.

Other reasons included not knowing how to complain, and feeling like it wouldn’t make a difference.

The results came from a national survey of almost 700 people over the age of 65 in, as well as focus groups and cases studies.

The report heard from a carer in Manchester who said: “When people have a problem they don’t know where to go. They are referred to a computer which they don’t have. They are referred to a library which is too far away to get to.”

Charity director Caroline Abrahams from Age UK said the research was cause for concern: “Seeking and responding to older people’s views and experiences is crucial if we are to prevent future care scandals like those that have too often blighted our hospitals and care homes in recent years.”

Healthwatch England said a universal service that was easy to find and simple to use would improve the complaints situation currently being faced.

A spokesman told the BBC: “We know the NHS is under pressure at this time of year, it is therefore vital that if things do go wrong patients are informed how to raise concerns and how to get help to do so if they need it. Without this support, thousands of incidents will continue to go under the radar every year and mistakes will never be learnt from.”

Do you need answers to questions about treatment you think could amount to medical negligence? Do you have a complaint that hasn’t been dealt with properly? At Pryers we have a team of specialist medical negligence solicitors ready to help you get the answers you deserve. Contact us today.

Start Your Claim Today Call 01904 556600
Tell us about your case

Just send us a little bit about yourself and your claim and we will respond within 24 hours.


Get In Touch
Latest News

Overstretched Health Visitors Have Warned Of ‘Negative Outcomes For Children’ Because Of Service Cuts

According to a recent survey, nearly a third of health visitors have caseloads topping 500, which is twice the recommended safe level set by […]

Read More

World Autism Awareness Day at Pryers Solicitors

The following information has been provided by Mark Mason, an employee at Pryers Solicitors, about his experience with Autism, on World Autism Awareness Day. […]

Read More

NHS Receptionists forced to monitor A&E patients

Last November, it was reported that the A&E safety rating at Doncaster Royal Infirmary hospital had been downgraded to inadequate with the bosses being […]

Read More

Take a look back through our complete news archive

Follow us on Twitter

Most of us hope we will never have to face a criminal injury, but if you do, we are here to help. In this success story, we helped our client Emma recover from a serious attack at work https://t.co/TYHgjkuIxn

From the @FinancialTimes - can you be a mother and a law firm partner? Pryers partner & mother of 3 Carmel Walsh says "I feel very strongly about equality and ensuring education/professional opportunities are easily accessible to enable women to achieve" https://t.co/s78zNErMEJ

Load More...