Menu & Search

Betsi Cadwaladr Health Board

The health service in north Wales has seen a big rise in complaints and faces a possible £58m in legal claims.

There are 682 active claims and complaints rose 32% on the year, according to a report to Betsi Cadwaladr health board.

A total of 454 claims relate to alleged clinical negligence of adult patients, with 58 involving children. There are 135 personal injury claims by staff.

The health board said the rise was in line with national trends.

“We are working very hard to reduce such rises in expenditure by ensuring that lessons are learnt from civil claims and clinical practices are changed and improved as a result,” said a spokesman.

“The estimated figure is based on the projected current activity although the final sum will of course be dependent on each individual case.”

Although the report does not give any actual figures paid out, it said 133 claims were concluded within the 2012-13 financial year:

  • 44 were settled out of court
  • 12 received an ex-gratia settlement
  • Two were settled with damages being paid.
  • 28 were withdrawn.

However, Thursday’s board meeting agenda report says 682 active ongoing claims have an estimated value in excess of £58m.

Failure to diagnose

The money is paid out of a Welsh central fund but each health board has to pay a £25,000 excess for reimbursement.

The report goes on to say a total of 1,597 formal complaints were received – a rise of 258 or 19% – with nearly half relating to clinical treatment such as a failure to diagnose or lack of nursing care.

Five complaints were concluded with settlements totalling £35,000. In the same period 10,310 compliments were received.

Also in 2012-2013 a total of 86 complaints were accepted by the ombudsman, an increase of 12%, and 35 of them were formally investigated.

The recurring themes included issues involving documentation, the procedures for sharing information with other relevant parties on a patient’s discharge, the level of family involvement in care planning for mental patients and a lack of information for parents and carers on discharge after major abdominal surgery.

The report Putting Things Right says that in 2011 the Welsh government introduced new regulations for the handling of all complaints by NHS bodies with the aim of streamlining the system and methods of providing redress.

Patient watchdog Betsi Cadwaladr Community Health Council (BCCHC) has been asked to comment.


Start Your Claim Today Call 01904 556600
Tell us about your case

Just send us a little bit about yourself and your claim and we will respond within 24 hours.

Get In Touch
Latest News

Hospital Overcrowding Behind “Huge” Rise in Sepsis Deaths

New figures have shown that the number of sepsis deaths recorded in England’s hospitals has risen by more than a third in two years. […]

Read More

Headway Releases New Acquired Brain Injury Statistics

By using 2016-17 hospital admission statistics, Headway has compiled the first dataset on all Acquired Brain Injury (ABI)-related hospital admissions in the UK. This […]

Read More

Radical new organ donor law could save hundreds of lives a year, but NHS warns plans could fail

A new law concerning organ donation could save as many as 700 lives a year, the government has said. The change, which is to […]

Read More

Take a look back through our complete news archive

Follow us on Twitter

“For every hour we delay in giving antibiotics, the patient’s risk of dying increases by a few per cent, so it’s essential that we spot it early and deliver the basics of care quickly.”

"In its analysis of the new policy, the NHS has suggested that plans could fail because hospitals are so short of transplant surgeons and specialist nurses"

Load More...